Q: How are emergencies handled?

We follow a simple flow: stabilize → notify → options → approval → completion evidence. Approval thresholds are set in advance to avoid delays.

Q: Who holds keys, codes, and access?

We apply a need-to-know principle. Key/code logs record who, when, and why. We can sign your NDA and configure lockbox or app access.

Q: How is the fee structured?

Fees are tailored to scope after the walk-through. You receive clear coordination terms and original vendor invoices—no “mystery margins”.

Question 1

What happens after I contact you?

Accepted Answer

We schedule a confidential walk-through (45–60 min) to align goals, identify quick wins, and set expectations for your private household.

Question 2

Do you visit the property first?

Accepted Answer

Yes. We do not price or commit without seeing the home. The visit focuses on risks, routines, vendors, and priorities—not sales.

Question 3

What do you deliver after the visit?

Accepted Answer

A draft Household Playbook: standards, schedules, vendor map, approval thresholds, reporting cadence, and first actions.

Question 4

What does onboarding look like?

Accepted Answer

A 2–4 week sprint to stabilize routines, resolve urgent items, organize vendor information, set check routes, and launch reporting. Then we move to steady state.

Question 5

How do you handle vendors and pricing?

Accepted Answer

We are vendor-independent. For non-urgent work we obtain comparable quotes. You receive original supplier invoices with no hidden mark-ups; any commissions are disclosed in writing.

Question 6

Can you work with my current staff or vendors?

Accepted Answer

Yes. We align them to your Playbook standards, schedules, and evidence rules (photos/video at key milestones) with respectful coordination and firm governance.

Question 7

How often do you report, and what does it look like?

Accepted Answer

You receive a Monthly Executive Summary (done, next, linked evidence) and <24h Incident Memos with options and our recommendation. An annual strategy review is optional.

Question 8

How are emergencies handled?

Accepted Answer

We follow a simple flow: stabilize → notify → options → approval → completion evidence. Approval thresholds are set in advance to avoid delays.

Question 9

Who holds keys, codes, and access?

Accepted Answer

We apply a need-to-know principle. Key/code logs record who, when, and why. We can sign your NDA and configure lockbox or app access.

Question 10

How is the fee structured?

Accepted Answer

Fees are tailored to scope after the walk-through. You receive clear coordination terms and original vendor invoices—no “mystery margins”.

Question 11

Can I start with a trial? What about cancellation?

Accepted Answer

Yes. Many clients start with a 90-day engagement. After that, service continues month-to-month with no long lock-ins.

Question 12

Do you manage rentals or guest operations?

Accepted Answer

No. Our service is exclusively for private family homes (non-rental). Different goals require a different playbook.

Question 13

What areas do you cover?

Accepted Answer

Greater San José, Escazú, Santa Ana, Heredia, and the Western Central Valley. Ask us about other locations.

Question 14

What do you need from me to start?

Accepted Answer

Decision-maker contact, property access, any existing vendor list, and your approval thresholds. We handle the rest.

Question 15

Do you publish prices?

Accepted Answer

No public price list. We tailor scope to the household and present clear options after the walk-through—no surprises.

Question 16

How private is this?

Accepted Answer

We operate discreetly and are NDA-friendly. We respect privacy, limit access to vetted personnel, and keep information strictly on a need-to-know basis.

PRIVATE HOUSEHOLD MANAGEMENT